Welcome to Mr. Mushies Return Policy

At Mr. Mushies, our top priority is ensuring that you are completely satisfied with your purchase of our premium mushroom chocolates and gummies. We are committed to providing you with the best products and service, and we understand that sometimes issues may arise during the shipping process. To address these concerns, we have outlined our return policy below to ensure a smooth and fair resolution for any issues with your order.

Damaged Products

We take great care in packaging our products to ensure they arrive in excellent condition. However, if you receive a product that has been damaged during transit, please follow these steps:

  1. Inspection Upon Arrival: Inspect your package and products immediately upon receipt. If you notice any damage to the packaging or the product itself, please contact us within 7 days of delivery.

  2. Contact Us: Reach out to our customer support team via email or phone with your order number and details of the damage. We may request photos of the damaged product and packaging to assist in processing your claim.

  3. Resolution: Upon verifying the damage, we will provide you with the option to either receive a full refund or have a replacement product shipped to you at no additional cost. We want to ensure that you receive a product in perfect condition and are satisfied with your purchase.

Refunds and Reshipments

  • Refunds: If you choose a refund, we will process it promptly upon confirmation of the damaged product. The refund will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account.

  • Reshipments: If you prefer a replacement product, we will arrange for a new shipment of the same item at no additional cost. The replacement will be sent as soon as possible, and you will receive updated tracking information once it is dispatched.

Return Process

  1. Initiating a Return: To initiate a return or report a damaged product, please contact our customer support team with your order details and a description of the issue. We will guide you through the process and provide you with any necessary instructions.

  2. Return Shipping: For damaged products, you are not required to return the item to us. We only ask that you provide clear evidence of the damage to facilitate a quick resolution.

  3. Customer Support: Our customer support team is here to assist you with any questions or concerns regarding returns and refunds. We are dedicated to providing a positive customer experience and will work diligently to resolve any issues you may encounter.

Additional Information

  • No Returns for Non-Damaged Items: Due to the nature of our products, we do not accept returns for items that are not damaged. If you have concerns about your purchase, please contact us, and we will do our best to address them.

  • Order Issues: If you encounter any issues with your order beyond damage, such as missing items or incorrect products, please contact us immediately. We will review the issue and work with you to find a satisfactory resolution.

Our Commitment to You

At Mr. Mushies, we are dedicated to providing you with the best possible products and service. We understand that receiving a damaged product can be frustrating, and we want to make the return process as hassle-free as possible. Our goal is to ensure that you are delighted with your purchase and to maintain your trust in our brand.

Thank you for choosing Mr. Mushies. We appreciate your business and look forward to serving you with our premium mushroom-infused chocolates and gummies. If you have any questions or need assistance with a return, please do not hesitate to contact our customer support team. We are here to help!